Terms of Service

By downloading, installing or using the Services you agree to these Terms. If you do not agree, do not use the Services. You must be at least 13 years old (or the minimum age required in your country) to use the Services, and if you are under the age of majority where you live, you need a parent or guardian’s permission.

Contra is a virtual private network (VPN). It creates an encrypted WireGuard tunnel between your device and our VPN servers, so that the sites and apps you use see the server’s IP address instead of yours and your traffic is protected on public networks.

A VPN improves your privacy but does not make you anonymous or protect you from every threat. It does not stop websites you sign in to from identifying you, and it is not a replacement for antivirus software or good security practices.

• Guest use. When you first open the app, we create a guest account tied to that device. You can use the free plan without giving us an email address.
• Registered accounts. You can create an account with an email address and password, or sign in with Google or Apple. You are responsible for keeping your password secure and for activity on your account.
• Accurate information. Give us accurate information and keep your email address up to date so you can recover your account.
• Deleting your account. You can delete a registered account at any time in the app under Profile → Delete account, or by following the steps on our account deletion page. Deleting your account does not cancel a subscription (see section 5).

Free plan. The free plan gives access to a selection of free server locations and is supported by ads shown inside the app. We may set or change daily usage limits on the free plan; the app always shows the limit that currently applies.

Premium. A Premium subscription removes ads and daily limits and unlocks all server locations. Premium bought with a registered account can be used on up to 5 devices at a time. Premium bought as a guest works on that device only, until you add it to an account.

We may add, remove or relocate servers and locations to keep the service running well. Features that depend on a specific location are not guaranteed.

• Who bills you. Subscriptions are sold through Google Play or the Apple App Store and are charged to your store account. The price, currency and billing period are shown before you confirm a purchase.
• Automatic renewal. Subscriptions renew automatically at the end of each period at the then-current price unless you cancel at least 24 hours before the period ends.
• Free trials. If an offer includes a free trial, you are charged when the trial ends unless you cancel before then. Trials are available once per user, as set by the store.
• Cancelling.Cancel in Google Play (Profile → Payments & subscriptions → Subscriptions) or in your Apple ID settings. After cancelling, Premium stays active until the end of the period you have paid for. Uninstalling the app or deleting your account does not cancel a subscription.
• Refunds. Refunds are handled by Google Play or Apple under their refund policies. We cannot issue refunds for store purchases ourselves, but we are happy to help; contact us if you have a problem.
• Price changes. If a subscription price changes, the store will tell you in advance and, where required, ask for your consent before charging the new price.
• Restoring purchases.If you reinstall the app or change phones, use “Restore purchases” in the app while signed in to the same store account.

You agree not to use the Services to:

• Break any law, or help anyone else break one
• Send spam, run phishing or fraud, or distribute malware
• Attack, scan, probe or gain unauthorised access to any system or network, including ours
• Share, store or access child sexual abuse material or other illegal content
• Infringe the copyright or other rights of others
• Send traffic that overloads or disrupts our servers or other users, such as denial-of-service attacks
• Resell, share or sublicense your account or the Services, or get around plan, device or usage limits
• Copy, modify, reverse engineer or interfere with the apps, except where the law allows it

You are responsible for how you use the Services and for following the laws of the country you are in. Using a VPN is restricted in some countries; it is your responsibility to check before using Contra.

We do not log the websites you visit, the content of your traffic, or your DNS queries. Our Privacy Policy explains what we do collect, why, and your choices.

Free-plan users see ads from Google AdMob inside the Contra app, for example a short ad before connecting. Ads never appear inside the websites or apps you use through the VPN. If a daily limit applies, you may choose to watch an optional rewarded ad for more free time; rewards are added only after the ad network confirms you finished the ad. Premium has no ads.

We work to keep the Services available and fast, but they may sometimes be slow, interrupted or unavailable, for example during maintenance, network problems or events outside our control. We may change, add or remove features. If we make a change that significantly reduces what a paid plan includes, we will tell you in advance.

The Services, including the apps, website, logos and design, belong to Contra and its licensors. We give you a personal, non-exclusive, non-transferable, revocable licence to use the apps on devices you own or control, under these Terms and the rules of the store you downloaded them from. Open-source components are licensed under their own licences.

You can stop using the Services at any time. We may suspend or end your access if you seriously or repeatedly break these Terms, if we must do so by law, or to protect the Services or other users. Where reasonable, we will tell you why. If we end a paid subscription for reasons other than your breach of these Terms, we will help you obtain a refund for the unused period through the store.

Except as stated in these Terms and to the extent the law allows, the Services are provided “as is” and “as available”, without warranties of any kind, including that they will be uninterrupted, error-free, or able to access any particular website or service. Some websites and services block VPN connections.

To the extent the law allows, Contra is not liable for indirect, incidental, special or consequential losses, or for loss of data, profits or business, arising from your use of the Services. Our total liability for any claim relating to the Services is limited to the amount you paid us for the Services in the 12 months before the claim, or USD 10 if you have not paid anything.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence.

If you use the Services as a consumer, you keep all rights that the consumer protection laws of the country where you live give you, including in the European Economic Area and the United Kingdom. Nothing in these Terms takes away those rights, and where they conflict with these Terms, those rights apply.

If you downloaded the app from Google Play or the Apple App Store, the store’s terms also apply to your download and purchases. These Terms are between you and Contra, not Google or Apple, and Contra (not Google or Apple) is responsible for the app and its support. For apps downloaded from the App Store, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you, and Apple’s standard licence terms apply where these Terms do not cover something.

We may update these Terms from time to time. We will change the “Last updated” date above and, for significant changes, tell you in the app or by email before they take effect. If you keep using the Services after the changes take effect, you accept the updated Terms; if you do not agree, you can stop using the Services and cancel your subscription.

Questions about these Terms or the Services? Email us at [email protected].