Delete your Contra VPN account

1. 1. Cancel any active subscription

   Deleting your account does not cancel a Premium subscription. Cancel it first in the Google Play Store (Profile → Payments & subscriptions → Subscriptions) or in your Apple ID settings.

2. 2. Email us your deletion request

   Send an email to [email protected] with the subject “Account deletion request”. Send it from the email address on your Contra VPN account (or your Google account, if you signed in with Google). If you use Contra as a guest, include the username shown in the app under Account Profile.

3. 3. We confirm and delete

   We will verify the request comes from the account owner, delete your account within 30 days, and reply to confirm when it is done.

When we delete your account, we permanently remove:

• Your account: username, email address, password (stored only as a hash), and verification status
• Your plan status and the subscription identifier linked to your account
• Your registered devices: WireGuard public keys and assigned internal VPN IP addresses
• The hashed device identifier linked to your guest account
• Your VPN session records (start and end times, data transferred) and daily usage records

We never log your browsing activity, traffic content, or DNS queries, so there is no such data to delete.

• Backups: copies of deleted data may remain in our database backups for up to 7 days, after which they are overwritten.
• Purchase records: Google Play, the Apple App Store, and our subscription provider RevenueCat keep their own records of purchases for billing, tax, and legal purposes under their own privacy policies. We cannot delete these.
• Your deletion request email: we keep the email you send us for up to 90 days as a record that the request was handled.

Uninstalling the Contra VPN app or removing the browser extension deletes all data stored on your device, including your sign-in session and VPN keys.